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Live Role - Troubleshooting

Streamcord doesn't add the live role to anyone on my server

Ensure the following:

  • Streamcord has the Manage Roles permission (or Administrator access as an alternative) in your server.
  • Streamcord’s highest role is above the Live Role in the role hierarchy (Server Settings → Roles).

You can check your server's Live Role status on the Streamcord dashboard, which includes a troubleshooter to help resolve common issues.

Streamcord doesn't add the live role to certain members

To receive the live role, a user must have the purple streaming status on Discord.

Requirements for the Purple Streaming Status

To obtain the purple streaming status, ensure the following:

  • Streamer Mode is enabled (Discord User Settings → Streamer Mode).
  • Twitch account is linked (Discord User Settings → Connections → Twitch → Enable "Display on profile").
  • Global privacy settings allow activity sharing (Discord User Settings → Activity Privacy → Enable "Share your detected activities with others").
  • Per-server privacy settings allow activity sharing (Right-click on your server icon → Privacy Settings → Enable “Activity Status”).

Potential Issues and Solutions

1. Twitch Account is Not an Affiliate or Partner While Discord does not officially list this as a requirement, our testing indicates that some non-affiliate accounts may not receive the purple streaming status. This issue does not affect all non-affiliate users.

2. Streaming from a Console Discord may not detect the streaming status if the user is streaming from a console. Try these steps:

  • Manually enable Streamer Mode in Discord.
  • Keep Discord open on a desktop or laptop while streaming.

3. Streaming Status Only Visible to the User In some cases, the streaming status may appear only on the user's Discord client and not on others. If this occurs, restart Discord to refresh the status.

Additional Troubleshooting

If the issue persists:

  • Disconnect and reconnect your Twitch account in Discord.
  • Verify your Discord privacy settings as mentioned above. This includes both, the global privacy settings and the per-server privacy settings.
  • Ensure Streamer Mode is enabled and stays active while streaming.
  • As a last resort, please contact Discord support for more help with the Purple Streaming Status.