Common Issues

Streamcord deletes my notifications

Due to an internal database error, all legacy notifications created before July 24th, 2020 were deleted. If you created your notifications before this date, they have likely not been deleted as a result of a permissions misconfiguration.

This is due to the way permissions are configured in your server. Streamcord will automatically delete notifications in channels it doesn't have permissions to send messages in.

Refer to the next section for information on how to properly configure permissions in your announcement channel.

Streamcord doesn't send announcements

Ensure that Streamcord has correct permissions in order to send notifications.

Give Streamcord the following permissions for your notifications channel:

  • View Channel

  • Send Messages

  • Embed Links

  • Attach Files

  • Use External Emoji

  • Mention @everyone, @here, and All Roles

List of permissions to enable. Click to expand

Streamcord announces my stream after I've been live for several minutes

Due to the way how Twitch API works and to the amount of notifications that Streamcord serves, the bot takes some time to send out messages. Timing may vary based on the the type of notification used:

Type

Delay

Legacy Notifications (Streamcord)

3 to 10 minutes

Legacy Notifications (Streamcord Pro)

1 to 3 minutes

Webhooks v2 Notifications

2 to 5 minutes

Live Role Notifications

<1 minute

My notifications are disabled

Notifications are automatically disabled when Streamcord encounters an error with Discord permissions when trying to send an announcement message. Ensure that Streamcord has all of the necessary permissions in your notification channel, and then click the "Re-enable all notifications" button.

Streamcord needs these permissions:

  • Read Messages

  • Send Messages

  • Embed Links

  • Attach Files

  • Read Message History

  • Mention Everyone

  • Use External Emojis

Then, re-enable the notification on the dashboard:

Re-enable your notifications by clicking on the "Re-enable notifications" button under your server's notification page on the dashboard.

My dashboard shows an error

If your dashboard server notifications page displays an error with a code number, please follow the steps on this page: