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Common Issues

Streamcord announces my stream after I've been live for several minutes

TypeDelay
Legacy Notifications (Streamcord)3 to 10 minutes
Legacy Notifications (Streamcord Pro)1 to 3 minutes
Spyglass Notifications2 to 5 minutes
Live Role Notifications<1 minute

Due to the way how Twitch API works and the number of notifications that Streamcord serves, the bot takes some time to send out messages. Timing may vary based on the type of notification used.

Streamcord doesn't send announcements/notifications

Ensure that Streamcord has correct permissions in order to send notifications.

Give Streamcord the following permissions for your notifications channel:

  • View Channel
  • Send Messages
  • Embed Links
  • Attach Files
  • Use External Emoji
  • Mention @everyone, @here, and All Roles

My notifications are disabled

Notifications are automatically disabled when Streamcord encounters an error with Discord permissions when trying to send an announcement message. Ensure that Streamcord has all of the necessary permissions in your notification channel, and then click the "Re-enable all notifications" button.

Streamcord needs these permissions:

  • View Channel
  • Send Messages
  • Embed Links
  • Attach Files
  • Use External Emoji
  • Mention @everyone, @here, and All Roles

Then, re-enable the notification on the dashboard:
Re-enable your notifications by clicking on the "Re-enable notifications" button under your server's notification page on the dashboard.

NOTE: The error may not disappear immediately after clicking the "Re-enable notifications" button. In such a case, the error should go away once the user starts the next stream and Streamcord successfully sends the notification.

My dashboard displays an error code

If your dashboard server notifications page displays an error with a code number, please follow the steps on this page:

Streamer NotificationsDashboard Error Codes

My notifications were deleted

In order to keep our systems as efficient as possible, Streamcord may automatically delete notifications that meet one or more of the following requirements:

  • The notification has not successfully notified in the past 30 days (meaning an attempt was made to notify, but there was an error due to the bot being removed from the server, insufficient permissions, etc.)
  • The notification has not notified at all in the past 90 days